Frequently Asked Questions

Is BuySalex free?

Yes. Creating an account, posting ads and chatting are free. Some optional features, such as featuring an ad or unlocking a seller's number, are paid. See Fees & Paid Features.

Why is my ad not showing?

Most ads go live immediately. If yours is under review, you will see "Pending" in your dashboard and get a notification when it is approved. If it was rejected, the notification explains why and you can edit and resubmit it. Also check that you are looking in the right location: results are based on the area selected at the top of the page.

How long does an ad stay live?

Ads stay live for a set number of days and then expire. You will get a reminder before that, and you can renew the ad from your dashboard.

Why can't buyers see my phone number?

To protect you from spam and scams, your number is hidden. Buyers contact you in chat or unlock your number for one ad. You can still share it in chat if you choose.

How do I mark an item as sold?

Open the ad in your dashboard and choose Mark as sold, or tap Deal done in the chat with your buyer. Open chats about that ad are closed automatically.

Someone asked me for an OTP or sent me a QR code. What should I do?

Do not share or scan anything. It is a scam. Report the user from the chat menu and block them. Read our Safety Tips.

How do I get my money back for a feature that didn't work?

Open a ticket from Support with the invoice number. See the Refund & Cancellation Policy.

How do I verify my account?

Go to your dashboard and open the verification section. Verified profiles show a badge, which makes buyers more confident to contact you.

Can I change my language or currency?

Yes. Use the language button at the top of the page. Currency follows your country and can be changed in the same menu where available.

How do I delete my account?

Dashboard → Account & privacy → Delete account. Your ads, favourites and personal details are removed. Invoices are kept as the law requires. You can download a copy of your data first from the same page.

I have a complaint that support didn't solve.

Write to our Grievance Officer. See the Grievance Redressal Policy.