Contact Us
We are happy to help. The quickest way to reach us depends on what you need.
Help with your account, an ad or a payment
Open a ticket from Support. You will need to be logged in, which lets us see your ads and payments and answer faster. Most tickets are answered within one working day.
Please include the email or phone number on your account and, if it is about an ad, the ad link or ad ID.
Phone
available on request
Monday to Saturday, 10:00 to 18:00
Report a problem with an ad or a user
Use the Report button on the ad or inside the chat. Reports go straight to our moderation team.
Formal complaints
For complaints about content on the site, privacy, or a decision we have made, contact our Grievance Officer, Grievance Officer, at [email protected], or use the grievance form. See our Grievance Redressal Policy for timelines.
Registered office
BuySalex
the address shown on our Contact page
Last updated: 3 October 2026