Refund & Cancellation Policy

Last updated: 3 October 2026

This policy covers money you pay to BuySalex itself: wallet top-ups, featured ads, bumps, ad packs, dealer plans, contact unlocks and contact plans. It does not cover money paid by a buyer to a seller for an item. That payment is between the two of you, unless you used our buyer protection feature, which is explained at the end.

Paid features

Paid features are digital services that start working as soon as you buy them. For that reason they are normally not refundable once delivered. We will refund you in full in these cases:

• You were charged but the feature was not applied. For example, your ad did not get the featured badge, or a contact unlock failed.
• You were charged twice for the same thing.
• We removed your ad by mistake while a paid feature was running. If the ad did not break our rules, we refund the unused part, or restore the ad and extend the feature, whichever you prefer.
• The feature could not be delivered because of a fault on our side, such as an outage that lasted more than 24 hours of a paid period.

We do not refund a paid feature if your ad was removed because it broke our Terms of Use or Posting Rules, if you sold the item or deleted the ad yourself, or simply because the ad did not get the replies you hoped for.

Contact unlocks and contact plans

A contact unlock is delivered the moment the seller's number is shown to you. It is refunded only if the number shown was missing or clearly invalid, and you tell us within 7 days.

A contact plan can be cancelled within 24 hours of purchase for a full refund if you have not unlocked any contacts with it. After that, or once you have used it, it stays active until it ends and is not refundable.

Dealer plans

Dealer plans can be cancelled at any time from your dashboard. Cancelling stops automatic renewal; the plan stays active until the end of the period you have paid for. If you cancel within 48 hours of the first purchase and have not used any featured credits, we refund the full amount.

Wallet balance

• Money you add to your wallet can be used for any BuySalex service and does not expire while your account is open.
• If you close your account, you can ask for a refund of unused wallet balance that you added with real money. Bonus credit, referral credit and promotional credit have no cash value and are not refunded.
• A top-up that failed but was debited from your bank is reversed automatically by the payment provider, usually within 5 to 7 working days. If it has not arrived after that, contact us with the payment reference.

How to ask for a refund

Open a request from Support, or email [email protected] with:

1. your registered email or phone number,
2. the invoice number or payment reference,
3. what went wrong.

We reply within 2 working days. Approved refunds go back to the original payment method, or to your wallet if you prefer, which is instant. Refunds to cards and UPI usually reach you within 5 to 7 working days after approval; the exact time depends on your bank. We issue a credit note for every refunded invoice.

Buyer protection payments

If you paid for an item through BuySalex buyer protection, the money is held until you confirm the item or the confirmation window ends. If the item does not arrive, or is materially different from the ad, open a dispute before the window closes. We will review both sides and either return the payment to you or release it to the seller. You can follow the progress in your dashboard.

Contact

BuySalex, the address shown on our Contact page. Email: [email protected]