Privacy Policy
Last updated: 3 October 2026
This policy explains what personal data BuySalex ("BuySalex", "we") collects when you use buysalex.com, why we collect it, who we share it with and the choices you have. We have tried to keep it plain and specific. If anything is unclear, write to [email protected].
The short version
- We collect what we need to run a classifieds marketplace: your account details, your ads, your messages and records of payments.
- Your phone number is not shown on your ads. Buyers see it only after they unlock it, and only for that ad.
- We do not sell your personal data.
- You can download your data or delete your account from Dashboard → Account & privacy.
1. Data we collect
Data you give us
- Account details: name, email address, phone number, password (stored only as a secure hash), country and preferred language.
- Ads: title, description, price, photos, category, location and any details you add, such as brand, model or IMEI.
- Messages: chats with other users, including photos, offers and meeting proposals sent in chat.
- Verification: if you choose to verify your identity or register as a dealer, the document type, document number and images you upload, and your business details.
- Support: what you write to our support team or grievance officer.
- Reviews and reports you submit.
Data collected automatically
- Device and log data: IP address, browser type, operating system, pages visited, time and date of visits, and the website that referred you.
- Approximate location: the city or area you choose, and, only if you allow it in your browser, your device location so we can show ads near you. We do not track your location in the background.
- Cookies and similar storage. See our Cookie Policy.
Data from others
- Payment partners tell us whether a payment succeeded, the amount and a reference number. We never receive your full card number, CVV or UPI PIN.
- If you sign in with Google or another provider, we receive your name, email address and profile picture from that provider.
- Other users may mention you in a report, a review or a chat.
2. Why we use it
| Purpose | Data used | Legal basis |
|---|---|---|
| Create and run your account | Account details, log data | Contract |
| Publish your ads and show them to buyers | Ads, location | Contract |
| Let buyers and sellers talk | Messages, phone number when unlocked | Contract |
| Process payments, issue invoices, keep tax records | Payment records, account details | Contract, legal obligation |
| Detect scams, spam, stolen goods and fake accounts | Ads, messages, log data, verification | Legitimate interest, legal obligation |
| Answer support requests and complaints | Support messages, account details | Contract, legal obligation |
| Send service emails and notifications | Email, phone, push subscription | Contract |
| Send saved-search alerts and recommendations | Searches, favourites, location | Consent or legitimate interest; you can switch these off |
| Measure and improve the site | Log data, cookies | Consent where required |
| Respond to lawful requests from authorities | Any relevant data | Legal obligation |
In India, we process personal data on the basis of your consent and for the legitimate uses allowed under the Digital Personal Data Protection Act, 2023. If you are in the European Economic Area or the United Kingdom, the legal bases above apply under the GDPR.
3. Automated checks
New ads and messages pass through automated checks that look for prohibited items, known scam phrases, phone numbers in ad text, duplicate photos and IMEI numbers reported as stolen. An ad may be held for human review, or a message flagged, as a result. No account is permanently banned by an automated decision alone; a member of staff reviews those cases. You can appeal any decision through support.
4. Who can see your information
- Other users see your public profile name, your ads, the city of each ad, your member-since date, ratings and reviews. Your phone number is shown only to a buyer who unlocks the contact for one of your ads. Your email address is never shown.
- Service providers who work for us under contract and only on our instructions: hosting, email delivery, SMS, push notifications, payment processing, fraud screening and analytics. They may not use your data for their own purposes.
- Payment partners such as Razorpay, Stripe or PayPal, which process payments under their own privacy policies.
- Authorities, when the law requires it, for example a valid request from the police or a court. We check each request before responding.
- A buyer of our business, if BuySalex is merged or sold. They would have to respect this policy.
We do not sell or rent personal data to advertisers or data brokers.
5. Advertising
Some pages may show advertising from Google AdSense or similar networks. These partners may use cookies to show ads based on your visits to this and other websites. You can choose non-personalised ads in our cookie banner, and manage Google ad settings at adssettings.google.com. Ads are never shown in your dashboard, chats or account pages.
6. How long we keep data
| Data | How long |
|---|---|
| Account details | While your account is open |
| Ads | While live, then up to 12 months after they expire or are deleted, for fraud checks |
| Messages | While the account is open; deleted chats are hidden at once and erased within 90 days |
| Identity documents | Until verification is complete plus 180 days, unless needed for an open investigation |
| Payment records and invoices | 8 years, as required by tax law |
| Log data | Up to 12 months |
| Data under a legal hold or an open investigation | Until the matter is closed |
When you delete your account, we remove your profile, ads and favourites and erase your personal details. We keep payment records and data we must hold by law, separated from the rest.
7. Your rights
You can:
- access and download your data: Dashboard → Account & privacy → Download my data;
- correct your profile details at any time from your dashboard;
- delete your account: Dashboard → Account & privacy → Delete account;
- withdraw consent for alerts, push notifications and non-essential cookies at any time;
- object to certain uses or ask us to restrict them;
- nominate another person to exercise your rights if you die or become unable to act (India);
- complain to us, and if you are not satisfied, to the data protection authority in your country. In India, this is the Data Protection Board of India.
For anything you cannot do from your dashboard, email [email protected]. We may ask you to confirm your identity first. We reply within 30 days.
8. Security
Passwords are hashed. Connections to the site are encrypted with HTTPS. Staff access to personal data is limited by role, protected with two-factor authentication and logged. Identity documents are stored in private storage that cannot be reached from a public link. No system is perfectly secure, so if we become aware of a breach that affects you, we will notify you and the relevant authorities as the law requires.
9. International transfers
Our servers and some of our service providers may be located outside your country. When we transfer data abroad, we use providers that offer appropriate safeguards, such as standard contractual clauses, and we do not transfer data to any country restricted by Indian law.
10. Children
BuySalex is not meant for anyone under 18. We do not knowingly collect data from children. If you believe a child has created an account, tell us and we will delete it.
11. Changes
If we change this policy in a way that matters, we will email you or show a notice on the site before the change applies. The date at the top always shows the latest version.
12. Contact and grievance officer
Questions about privacy: [email protected]
Grievance Officer: Grievance Officer, [email protected]
BuySalex, the address shown on our Contact page